Return Policy

Girlfriend, we want you to love what you get as our number one goal is to keep our customers happy and wanting to continue shopping with us but please understand that for us to be fair we have created these guidelines listed below.

Returns 

Rae 1976 is not responsible for items lost in transit or stolen, once your package is scanned by the mailing system it is no longer in our hands. Contact your local post office if your tracking information states delivered and you have not received it or if you have any other issues.

Original shipping fees are non refundable and return shipping falls under the responsibility of the customer. Returns/exchanges must be done within 14 business days upon receiving your items. We only offer store credit for returns. If your return does not meet our criteria and/ or  we do not receive it within the 14 day timeline your items will be sent back to you at customers expense.

Items must be returned unwashed, unworn, unaltered and tags must still be attached. We will inspect to make sure the item is free of pet hair, perfume, deodorant, makeup etc. Items that do not meet these requirements will not receive store credit. As a small business we ask that you please respect this as when an item is returned without damage or defects we still expect to be able to do a resale on the returned item. We will accept returns either as an exchange or as store credit. We understand that each item fits us all differently and you may not like to exchange for the same style, therefore, store credit will be given.

Only regular prices items are refundable, any items purchased with promo codes and discounts will be final sale. All accessories are FINAL SALE ITEMS.


Online Return Instructions 

 Email us at rae1976retail@gmail.com for questions, comments or concerns. If your email requires returns please label “returns” in the subject line along with your order number.
Before proceeding with a return please refer to the return policy to ensure that your return meets the criteria listed above.

When shipping back returns we strongly suggest choosing a shipping option that provides a tracking number so you can ensure that your package gets back to us, and to limit chances of lost items. 

Once your return is received you will be notified and an email will be sent to you with your store credit amount. 

All items returned must be sent back to us in their original condition. 

To return your product, we ask you mail items to:
 RR1 SITE 2 BOX 24
 Eckville, Alberta T0M 0X0
 CANADA

Phone: (254)433-6663
Email: rae1976retail@gmail.com

Damaged/ Defected Items or Incorrect Orders

At Rae 1976 we check every item for any defects or damaged areas before shipping them out to you! Yet we are a small family run business and mistakes can happen…. We're human!
If you happen to receive an item with any damage or defects this is what we need from you! 
Please email us at rae1976retail@gmail.com so we can resolve the issue. Please title your subject line as: Damaged item and your order number. We ask that you send us a photo of your item and the damaged/defected area. 
All reports must be made within 3 days of receiving your item, unwashed, unworn, with tagged attached. Any items that do not meet our  criteria will be sent back to the customer at their expense and considered as “wear and tear”

Nicol Rae

Rae 1976 was established in memory of this beauty of a soul, Nicol Rae Stone-Leimert.  There are sooooo many things I would love to tell you about this lady!

I will start by saying she had a servants heart and lived her life always looking for a way to make this world a better place.  She was selfless, funny, spontaneous, and loving! She could find the positive in everything and had an attitude of sincere gratitude.

The business side of Nicol … well she was a certainly an influential risk taker on many levels. She was never afraid to step outside of the “box” and always up for a new challenge!  She was hard working (maybe a little hard headed), smart and disciplined!  Nicol truly was a trend setter in many ways!  If you were lucky enough to know her … you would have loved her!

I miss my beautiful Auntie everyday!  She has been a true inspiration in my life which has led me to find my own entrepreneurial path. I watched her help to empower women and it is my goal to do the same with Rae 1976.  If she was here today, I know she would be proud and she would be saying “you go girl”!